SolaaS

SolaaS – Supporting Coventry Schools

students at a computerThe Challenge

Ensuring a robust and reliable internet connection is pivotal for the seamless operation of modern schools, where a multitude of educational and administrative tasks depend on cloud technology.

Facing challenges with connection reliability, Finham Park Multi-Academy Trust sought a solution. In this testimonial, Jason Hart, Head of MAT IT Services, shares their journey collaborating with SolaaS to address and overcome this crucial issue.

SolaaS’ Solution

“With over two decades of experience in IT and education support for Coventry Schools, adapting to evolving challenges is simply part of the job. Establishing long-term strategies to enhance the quality of teaching and learning is essential. A significant aspect of the IT strategy involves transitioning to cloud-based platforms, optimising operations, and strengthening cyber security measures.

Regular evaluations of our core services revealed a pressing need to address internet connectivity, particularly amidst rising service costs nationwide. Upon reaching out to SolaaS, I engaged in discussions with René Wheeler to address our requirements for high-speed, reliable internet connectivity while ensuring adherence to timelines and milestones.

The decision to transition all our schools to SolaaS was remarkably smooth, thanks to René and his dedicated team. SolaaS has consistently kept us informed of progress, demonstrating both professionalism and friendliness that complemented our ICT team’s approach. Since migrating, we’ve enjoyed stable connectivity, reduced costs, and enhanced support services. As part of our business continuity strategy, we’re now implementing secondary internet connections to bolster resilience in the face of increasing cyber threats.

I extend my gratitude to SolaaS for their exceptional service and for inviting us to their 1st Birthday celebration recently, where we connected with other passionate individuals in Coventry. I eagerly anticipate continuing our partnership with SolaaS and wish René and his team every success in the future!”

Jason Hart - Head of MAT IT ServicesJason Hart
Head of MAT IT Services
Finham Park Multi-Academy Trust

Enhancing Security and Safety in Retail with x-hoppers

Shop workers behind counter wearing Wildix headphonesThe Challenge:
Fiona and Vince Malone, proprietors of Tenby Stores, an independent convenience store located in South Wales, were grappling with the escalating occurrences of in-store thefts, resulting in average annual losses totalling £26,000. Beyond the financial strain, the safety of their team was increasingly jeopardised, prompting mounting concerns for staff well-being.

Fiona elaborates, “Taking charge of security was paramount, but as a small enterprise, we needed a solution that was not only effective but also affordable. Intrigued by the effectiveness of headsets in theft prevention, we explored options at a Retail Trade Show.”

“Despite trialling a headset solution, it didn’t quite meet our requirements. Upon closer examination of the Wildix brochure, we realised that their x-hoppers solution aligned better with our needs,” Fiona adds.

Unlike conventional headset suppliers, x-hoppers distinguishes itself by harnessing AI technology to analyse images from strategically positioned cameras within the store. When suspicious movements are detected, an alarm is triggered, alerting team members wearing headsets of potential theft incidents.

Opting for the x-hoppers solution, Tenby Stores were introduced to SolaaS, installation partner for Wildix and x-hoppers.

SolaaS’ Solution:
Conducting a comprehensive site survey, SolaaS designed a bespoke technology infrastructure to support the installation. However, this posed challenges due to the remote location of Tenby Stores. René Wheeler, MD at SolaaS, explains, “The advanced AI technology integrated into the x-hoppers solution necessitates a reliable and robust internet connection. Fortunately, our partnership with Starlink, a satellite connectivity solution, proved instrumental in overcoming this obstacle.”

Moreover, Starlink not only ensured a dependable internet connection but also enhanced overall business operations, including improved phone connectivity and daily efficiency.
Following seamless installation and comprehensive staff training, the system was launched. Within a few months, Fiona and Vince observed a significant decrease in theft incidents.
Fiona comments, “x-hoppers has surpassed our expectations by fortifying security within the store and curbing thefts. We’ve proactively communicated these enhancements to the local community, serving as a deterrent against shoplifting. As the tourist influx picks up, we anticipate our in-store signage, visible cameras, and staff wearing headsets will act as additional deterrents. Moreover, the audible alarm serves as a formidable deterrent against theft attempts.”

Fiona continues, “Alongside the improvements to security, we have been surprised and impressed with how the new system has helped improve our working practices, making us more efficient. Another huge benefit is the positive impact on staff well-being, with the team feeling safer and more in control when they are on the shop floor.”

The x-hoppers headset solution is poised to revolutionise the retail sector, offering user-friendly operation, scalability, and a flexible month-by-month contract, removing the financial barrier of substantial upfront costs.

In conclusion, Fiona commends SolaaS and x-hoppers, saying, “The team’s exceptional support eased our transition to the new system. Theft incidents have plummeted, enhancing team safety and improving our bottom line. As active members of various retailer networks, we wholeheartedly endorse SolaaS and x-hoppers to fellow business owners facing similar challenges.”

For further details on how this solution can transform your retail business, please get in touch.

Rescuing a Thriving Dental Practice from an Inefficient and Expensive Phone System

Reception area at Leamington Road Dental PracticeThe Challenge

Leamington Road Dental Practice, a thriving dental practice in Coventry, faced significant communication disruptions after signing up for a new contract with BT Local Business.

Following a consultation with a BT Local Business representative, the practice was enticed into a new package, which the practice owner Priyesh Lad was led to believe covered both business phones and internet connection for the next five years. However, the transition proved tumultuous. Unbeknownst to Priyesh, the contract only covered internet services, leaving the practice stranded without operational phone lines. After numerous phone calls, BT, operating independently from BT Local, reinstated phone connections at inflated rates, leaving Priyesh feeling disillusioned and financially burdened. “I felt completely misled by BT. Instead of cost savings and operational enhancements, we faced escalated bills and a basic phone system ill-suited for our expanding practice,” Priyesh explained.

Priyesh continues, “I felt completely trapped in the situation until a contact of mine recommended talking to SolaaS and from then on things became much easier.”

SolaaS’ Solution

A full review of Leamington Road Dental Practice’s phone system was carried out by SolaaS’ MD René Wheeler.

René explains, “Every time we visit a new site, we like to carry out a comprehensive review of the current set up and gain as much information as possible about how the business operates, to fully understand it’s communication needs. Unfortunately, the situation with BT Local is not unique, the salesperson is so focused on getting a contract signed that they ignore what is best for the business. At SolaaS we like to do things differently and the needs of the business are always at the forefront of every solution we deliver. Alongside competitive pricing, we want to ensure the technology supports the business today and into the future.”

SolaaS implemented a Wildix telephony solution, giving the practice access to an easy-to-use phone system and the ability to control how they handle calls.

Priyesh from Leamington Road Dental Practice concludes, “We are so pleased with our new phone system. Not only the technology but the reduction in the cost of our monthly bills. The service from the SolaaS team has been second to none and I cannot recommend them highly enough. The after care has been brilliant and any issues encountered have been rectified straight away. Unlike a call to BT where you are put through (eventually) to someone different each time, a call to SolaaS is dealt with by someone we know and someone who knows us.”

Empower Your Business with SolaaS:

Are you struggling with an out of date or costly phone system? Unlock the potential of your communication infrastructure with SolaaS. Contact our dedicated team today for a personalised consultation and start your journey towards seamless connectivity and unparalleled support. Call us today on 02477102180 or email info@SolaaS.it